If you want the best things to happen in corporate life you have to find ways to be hospitable to the unusual person. You don’t get innovation as a democratic process. You almost get it as an anti-democratic process. Certainly you get it as an anthitetical process, so you have to have an environment where the body of people are really amenable to change and can deal with the conflicts that arise out of change an innovation.
~ Max DePree, 1988
Nothing ever becomes real till it is experienced — even a proverb is no proverb to you till your life has illustrated it.
~ John Keats
The hottest places in Hell are reserved for those who, in times of moral crisis, preserved their neutrality.
It is a very humbling experience to make a multimillion-dollar mistake, but it is also very memorable. I vividly recall the night we decided how to organize the actual writing of external specifications for OS/360. The manager of architecture, the manager of control program implementation, and I were threshing out the plan, schedule, and division of responsibilities. The architecture manager had 10 good men. He asserted that they could write the specifications and do it right. It would take ten months, three more than the schedule allowed. The control program manager had 150 men. He asserted that they could prepare the specifications, with the architecture team coordinating; it would be well-done and practical, and he could do it on schedule. Futhermore, if the architecture team did it, his 150 men would sit twiddling their thumbs for ten months. To this the architecture manager responded that if I gave the control program team the responsibility, the result would not in fact be on time, but would also be three months late, and of much lower quality. I did, and it was. He was right on both counts. Moreover, the lack of conceptual integrity made the system far more costly to build and change, and I would estimate that it added a year to debugging time.
~ Frederick Brooks Jr.
The computer can’t tell you the emotional story. It can give you the exact mathematical design, but what’s missing is the eyebrows.
~ Frank Zappa